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商務(wù)禮儀之Unspoken Messages
發(fā)布時(shí)間:2010-12-18       

陳豪在北京的ABC美國(guó)公司工作。他散會(huì)后跟同事Amy一起往外走。


(Office ambience)


A:CH, What happened to you during your presentation?


C:你注意到什么了嗎?


A:You were doing a great job. You obviously had done extensive research. You had good materials. You were completely confident until half-way through.


C:這么說你能看出我后半截很不自在?


A:Yes. You suddenly became unsure of your self.


C:唉,都是因?yàn)镸r. Stone, 上個(gè)月從紐約來的副總。


A:What about him?


C:他根本沒看我,一直在看其他文件。


A:Did you try to ignore that?


C:我也試著不去管他,可注意力就是集中不起來。


A:Did Mr. Stone do anything else?


C:他還在椅子上轉(zhuǎn)來轉(zhuǎn)去,不斷看窗外。


A:He's the key decision maker these days.


C:是啊,現(xiàn)在公司一切都是他說了算,更糟糕的是,他剛剛讓秘書通知我,要找我談話。


A:Try not to let this upset you too much until you meet with him. Let me know what happens, will you?


******


陳豪下午去找Amy。


A:How did things go with Mr. Stone?


C:完全是虛驚一場(chǎng)。Mr. Stone還表?yè)P(yáng)我,說我工作很有成績(jī)。


A:That's great.


C:看他早上開會(huì)時(shí)的表現(xiàn),難道我的擔(dān)心是多余的嗎?


A:You were reading his body language this morning and he clearly wasn't sending a positive message.


C:Body language? 肢體語言?


A:Words aren't the only way we communicate. We send messages with our bodies.


C:那Mr. Stone的肢體語言為什么跟他的想法不一樣呢?


A:Perhaps he was distracted or had something else on his mind. Evidently he was listening to you, but that is not the impression you got.


C:下次再遇到這種情況,我應(yīng)該怎么辦呢?


A:Normally, you could have stopped at that point and asked for questions or opinions, specifically addressing the person who didn't seem to be involved.


C:停下來征求意見和問題?可Mr. Stone是老板?。?/FONT>


A:In this case, you were in a tough spot since he is the vice-president.


C:你別說,有了這件事,我今后肯定會(huì)特別注意自己的肢體語言。


A:That's a good lesson for all of us. Too often we send nonverbal messages without being aware of how others interpret them.


C:這么說來,很多誤解都是在不知不覺之中產(chǎn)生的。


A:Body language can be used to impress people or to turn them off. It is directly related to good manners if you think about it.


C:肢體語言怎么會(huì)跟一個(gè)人的禮貌和修養(yǎng)有關(guān)系呢?


A:Positive body language like giving someone your full attention and having a pleasant expression on your face are all part of showing courtesy and respect.


C:注意聽別人講話本身就是對(duì)別人的尊重。


 

                    

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